At mybackpacktags, we stand behind our products, however, we understand that sometimes a product may not meet your expectations, or we may make a mistake.
mybackpacktags will correct any of our errors (incorrect merchandise sent), and will replace product that is defective or was damaged in shipping with new product, provided the merchandise is returned within 10 days of the delivery date.
If you are not satisfied with your purchase, we will issue a full refund for any unused and unopened product within 10 days of purchase.
After 10 days, the unopened product may be exchanged for store credit only.
After 30 days, we can not accept returns for any reason.
We cannot refund, nor accept, used or opened mybackpacktags.
To return or exchange an item, please follow these steps:
1. Contact us at firstname.lastname@example.org to obtain a return mailing label.
2. Please repack the items in their original package.
3. For your security, it is recommended that you return your items with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. mybackpacktags is not responsible for lost items.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.